General terms and conditions of sale

(Updated 02/16/2024)

SAS Domaine de la Dombes – Chemin de Verfey 01240 Saint Paul de Varax – 0474303232

ARTICLE 1. FIELD OF APPLICATION

These Terms and Conditions are available at any time on the website www.domainedeladombes.com ;they may be updated from time to time, but the most current version is the one in effect at the time an Order or Service is placed.

In the absence of evidence to the contrary, the datas saved on the computing system of the Provider constitue the proof of the ensemble of the concluded transactions between the Customer and the Provider.

Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right to access, rectify and object to the processing of personal data at any time, if such processing is not essential to the execution of the order and the stay, as well as any subsequent actions.

The Customer declares acknowledging the present General terms and contions of sale and accepting them either:

During the online booking by ticking the box provided for this purpose
When validating the booking option received by e-mail by sending payment

ARTICLE 2 – PRICING

The price applicable to the stay is the price in effect at the time of the booking, subject to availability. The prices are expressed in Euros including taxes.

The prices are variable depending on the period (low or high season), on potential discounts, occasional promotions or offered services that will be consented by the Provider and mentioned on the website or any information or communication support during the defined period. The promotions are not applicable retroactively to bookings already made.

An estimate corresponds to a pricing demand, it cannot be considered as an effective booking. The booking will be effective from the reception of a payment.

2.1. TOURIST TAX

The tourist tax, collected for the account of the public purse is not included in the price. Its amount is fixed by the miunicipality communities Centre-Dombes, it amounts to 0.51€ per major person (+18 years old) and per night. It is to pay with the payment of the SERVICE and figures distinctively on the bill.

2.2. THE ECO PARTICATION

The eco participation is not included in the price. It corresponds to the waste fee and participation to the selective sorting. Its amount is fixed by the Domaine de la Dombes, it amounts to 0.49€ per participant. It is to pay with the payment of the SERVICE and figures distinctively on the bill.

2.3. PAYMENT METHODS

The payment methods accepted are: Check to the Domaine de la Dombes (french accounts only), Cash, Chèque Vacances, Check Cabane de France or Credit card: Eurocard, Mastercard, Visa

2.4 GIFT COUPON VALIDITY AND EXTENSION

Offers are valid for a period specified by the establishment at the time of purchase. The validity period begins on the date of purchase and not on the date of reservation on the site.
Reservations and dates of stay must be made within the validity period of the offer.
The establishment is in no way responsible for the reservation of services.
The establishment reserves the right to set the dates of availability of services, which are available for consultation at the time of reservation. These are available for consultation at the time of booking.
If this period of validity is exceeded, the offer is non-refundable and will be considered as acquired by the establishment.

The establishment gives itself the right to apply an extension to the coupon, for one more year, for the price of 20 euros, if the mentioned validity date is exceedeed; the date being the one from the client’s stay, not the one from the booking of the service.

ARTICLE 3 – OPTION & BOOKING

An option can be set by the Client for a deadline of 8 days, without the confirmation of the Client it will be canceled by the Provider.

A booking is considered effective after the mailing from the Provider to the Client of the confirmation email and the reception of the payment of everything or of a part.

Any Order constitute the formation of a contract concluded remotely between the Client and the Provider. The responsability of checking the exactitude of the Order and report immediately to the Provider any mistake belongs to the Client.

ARTICLE 4 – CANCELLATION INSURANCE

When a booking is made online, by email or by telephone, the Cancellation Insurance offer will be sugegsted by the Provider to the Customer. This one must be suscribed by the Customer in the 48 hours following the booking, it corresponds to 10% of the global price of the stay.

The Cancellation Insurance gives right to a REFUND or a CREDIT in the following cases:

COVID 19 (positive test or in contact with someone positive)
Other medical reasons (health state not allowing you to move or go in holidays)
Professionnal reasons
Personal reasons

Further details:

More than 8 days before your stay, you can choose between : the REIMBURSEMENT of the stay (except for the cost of the Cancellation Insurance) or a CREDIT for a calendar year (except for the cost of the Cancellation Insurance).
Less than 8 days before your stay, get a CREDIT of the amounts paid, valid for a calendar year (except for the cost of the Cancellation Insurance).

Any cancellation request by the Customer must be made in writing by precising the customer reference and the reason. No request by telephone will be receivable.

In the lack of a Cancellation Insurance subscription, the reasons mentioned earlier cannot justify a cancellation of the stay ; refer to the article 7.1 (see the general terms BOOKING CANCELLATION).

ARTICLE 5 – PAYMENT CONDITIONS

5.1. DEPOSIT & BALANCE OF THE STAY

For any stay of more than one month. A deposit of 30% is requested by the Provider from the Customer to validate the reservation request (+ amount of cancellation insurance if subscribed). The balance of the stay must be paid in full no later than 30 days before the arrival date (otherwise the rental will be cancelled).

For any stay taking place within less than a month. The payment of the entirety is directly asked by the Provider to the Customer (+ amount of the cancellation insurance if subscribed).

5.2. NON-COMPLIANCE OF THE PAYMENT CONDITIONS

In case of a non-compliance of the payment conditions, the Customer will receive by the Provider a reminder and a cancellation warning. Without an answer from the Customer within 24 hours, the Provider reserves the right, to suspend or cancel the supply of the Services ordered and/or to suspend the execution of its obligations.

ARTICLE 6 – MODIFICATION & RETRACTATION

6.1 – STAY MODIFICATION

A modification of the name and the number of participants is tolerated by the Provider at any time FREE OF CHARGE.

A modification of the date and/or the type of accommodation is tolerated by the Provider within 48 hours following the date of the booking, FREE OF JUSTIFICATION & CHARGE.

Changes to the date and length of stay may be made up to 30 days before the start of the stay, SUBJECT TO AVAILABILITY. A new reservation WITHIN 6 MONTHS (except during periods of closure) must be immediately agreed between the Customer and the Supplier, and a CHANGE CHARGE of 5% of the stay will be invoiced (excluding ancillary services).

Any cancellation request by the Customer must be made in writing by precising the customer reference and the reason. No request by telephone will be receivable.

No modification accepted less than 30 days before the stay (refer to article 7.1 CANCELLATION)

In case of a delayed arrival or an early departure of the Customer, no discount can be claimed on the Prestations of the stay.

6.2 – STAY RETRACTATION / ANNEXE SERVICES

The legal dispositions about the retractation right in case of a distance sale provided by the French Consumer Code are not applicable to tourist performances (article L.121-20-4 of the french consumer code). The Customer does not benefit from a retractation right.

6.3 – MODIFICATION ANNEXE SERVICES

In the case of a late arrival or an early departure as a choice of the Customer, no discount of the Annexe Services (activites / catering) will be consented.

In the case of a modification from the Customer of the number of participants on an Annexe Service (catering / activities) booked and payed in advance, as a commercial gesture, as a commercial gesture, the Provider will readjust the price and grant a CREDIT of the difference to use on the spot during the ongoing stay. No refund of the difference can be claimed.

In the case of an impossibility to practice an outdoor activity (booked and payed in advance) dependent of the weather, or a justified state of health, the Customer is required to inform the Provider 24 hours in advance. In this case, the Provider will grand the Customer a CREDIT valid for the payment of any other annexe service during the ongoing stay as well as a REFUND of the remaining potential amount on the departure day.

In the case of the cancellation of an annexe activity by the Provider, the REIMBURSEMENT of the corresponding service (if payment made in advance) or the POSTPONE of the corresponding service, deduction made of a commercial discount of 25%, would be automatically granted to the Customer. No other indemnity could be claimed.

ARTICLE 7. STAY CANCELLATION

General conditions

In the case where the Customer did not want to subscribe to the cancellation insurance during the booking.

7.1 – CANCELLATION

Any cancellation request by the Customer must be made in writing by precising the customer reference and the reason. No request by telephone will be receivable.

1. Cancellation of the stay by the Customer BEFORE THE STAY:

Only the persons registered for the stay are concerned and enter those conditions:

In the case of an hospitalization, serious accident or death of an ascendant or descendant (brother or sisters, brother-in-law or sister-in-law, son-in-law or daughter-in-law, mother-in-law or father-in-law, parents or grandparents), on the presentation of a documentary evidence, the Provider will allow the REIMBURSEMENT of the stay or a CREDIT valid for a calendar year.

For any cancelled stay which does not belong to the clauses mentioned above:

More than 30 days before the stay, 30% of the stay will be retained
Between 30 and 15 days before the stay, 50% of the stay will be retained
Between 15 and 8 days before the stay, 75% of the stay will be retained
Less than 8 days before the stay, the entirety of the amount will be indebted or will stay acquired by the Provider.

2. Cancellation of the stay by the Provider BEFORE THE STAY:

In the event of an Orange weather warning (for all accommodation considered NON STABLE: tree houses and floating tents), with external events beyond the control of the Provider, such as violent winds, storms or thunderstorms, the Provider reserves the right to cancel the holiday for safety reasons. In this case, the Service Provider will offer :

If the customer did not leave its home, the report of the stay to a future date, in the following 12 months.
If the customer left its home, the Provider will do its best to offer a re-housing in another type of accommodation, without an extra charge depending on the availability. In this case only, the Customer will be granted a discount of 50% on the next booking in the following 12 months
If none of those offers satisfy the Customer, the total amount of the paid sums will be refunded ; no other indemnity can be claimed.

3. Modification or cancellation of the stay by the Provider ON THE SPOT:

In the event of an Orange weather warning (for NON STABLE accommodation only: tree houses and floating tents), with announced external events beyond our control, such as violent winds, storms or thunderstorms, the Provider reserves the right to cancel the overnight stay, for safety reasons. Relocation to other types of accommodation will be offered subject to availability and at no extra charge, and in this case only, the Customer will be entitled to a 50% discount on the next equivalent stay in a cabin within the current 12 months. No other compensation may be claimed.

If the Provider does not have a re-housing solution available, he will do his best to help the Customer find a new accommodation in the surroundings. A CREDIT in the following 12 months or a REIMBURSEMENT of the service can be granted.

In case of a temporary evacuation to the assemly points during a passing storm, no indemnity can be claimed.

4. Modification or cancellation of the stay by the Customer ON THE SPOT:

In the case of an unwillingness to access an accommodation (fear, vertigo…), the Provider will do its best to offer the Customer a re-housing according to availability (with or without extra cost depending on the price). The Provider cannot be held responsible, in case of a departure from the Customer, no compensation can be claimed.

7.2. ANNULATION EN CAS DE PANDEMIE

Notwithstanding the provisions of article 7.1 CANCELLATION, in the event that the Customer is forced to cancel the entire stay due to government measures preventing participants from traveling (general or local reconfinement, travel bans, border closures), OR that the Service Provider is forced to close its doors and is prohibited from welcoming the public, the Customer will be entitled to a CREDIT corresponding to the sums paid. This non-refundable credit note is valid for 18 months.

ARTICLE 8 – LOYALTY PROGRAM

8.1 PURPOSE

The purpose of the Domaine de la Dombes loyalty program is to enable customers to benefit from the advantages mentioned below. All participants declare that they have read these terms and conditions and accept them unreservedly. These terms and conditions may change and evolve over time. It is possible for Le Domaine de la Dombes to terminate the loyalty program at any time by ceasing to offer new registrations to its customers. In this case, members will be able to use their points until the end of season N+1. They will be lost if not used.

8.2 MEMBERSHIP CONDITIONS

The loyalty program is open to anyone over the age of 18 and is free of charge. Members must provide certain information when subscribing to the loyalty program. The Domaine will be informed as soon as possible of any change of address, name or any other necessary information. Loyalty program members agree to receive emails concerning their program, such as program membership, points credit and debit, end-of-membership alerts and loyalty offers. As part of the loyalty program, the Domaine may propose promotions and distribute them to members via a newsletter, for example. The loyalty account identification number is personal and cannot be transferred under any circumstances. The card is valid for two years from the date of purchase. Any fraudulent use of the loyalty account will be punished immediately by its cancellation.

8.3 ACCUMULATION OF POINTS

Only stays booked with Domaine de la Dombes, the booking site or reception staff since the date of subscription to the program are eligible for points. Points are earned for each night spent (except for free nights), and according to the type of accommodation and its price. Points are calculated as follows: 1€ = 1 point. Points acquired may not give rise to any financial consideration whatsoever. Points are accumulated for each stay made by the loyalty account holder. It is therefore impossible to combine points from different accounts. Points are awarded automatically, 3 days after the end of the stay. If the points have not been accumulated, the customer can always claim them from the Domaine’s reception team on presentation of the invoice. In the event of expenditure of an amount in euros that includes centimes, the amount will be rounded up.

HORTENSIA: from 1000 to 2499 points	Receive a -5% discount on your next stay
EPICEA: 2,500 to 4,999 Points	You’ll receive a 10% discount on your next stay.
SEQUOIA: 5000 Points and more	You’ll receive a 15% discount on your next stay.

8.4 USING POINTS

The number of points required to obtain a discount varies according to each level (levels indicated above). Bookings for stays using these points can be made on the website via your customer account, or with the Domaine de la Dombes reception team. If you have any queries, please contact us by e-mail at . Members can access their points balance by logging on to the My Account > My advantages section of the www.domainedeladombes.com website, or by contacting the Domaine de la Dombes reception team.

Members have the right to withdraw from the program. He/she must notify us in writing, in which case all points accumulated will be forfeited.

ARTICLE 9 – CUSTOMER OBLIGATIONS

8.1. ASSURANCE RESPONSABILITE CIVILE

The Customer hosted on a pitch or an accommodation must be covered for civil liability.

8.2. ANIMAUX

Domestic animals are allowed in camping accommodations (meublé de tourisme, casa home) under the responsability of their masters and on a leash. Animals are forbidden in the animal area. The presence of an animal needs to be declared during the booking, the Customer must pay for this service (price depending on the period) and must have the immunization record on the spot.

Domestic animals are not allowed in LODGES

8.3. ENFANTS

The age of the children is calculated in relation to their birthday and the date of the beginning of the stay. The access to some accommodations is forbidden to children. The price of some Services depends on the age of the children. Parents commit to give the age of their children to the Provider and remain the only responsible of their children on the spot.

8.4 VALUABLE OBJECT

It is recommended to the Customers to not bring or leave their valuable objects in their cars, accommodations, sanitaries, common areas… The Provider cannot be held responsible in case of loss or theft.

8.5 STAY REGULATION

The accommodation can be occupied from 3pm on the arrival day and must be released for 11am on the departure day ; 3pm in case of a request of late check out (subject to an extra cost and under the condition that the accommodation is not booked after)

The camping pitch can be occupied from 12pm and must be released for 11am on the departure day.

The accommodations and camping pitches are planned for a determined number of persons and cannot be occupied by more persons than that.

The interior regulation is displayed and searchable on the website or at the reception. In case of non-respect, the Provider reserves the right to exclude the Client(s) concerned, no compensation can be claimed.

The Customer commits to refurbish the accommodation on the departure day (according to the explanations given and the display in the accommodationsà OR to subscribe to the cleaning package in the amount of 45€.

ARTICLE 10 – OBLIGATIONS OF THE SERVICE PROVIDER – WARRANTY

The Provider commits to giving a compliant accommodation in terms of hygiene and equipment.

In order to assert his rights, the Customer must inform the Provider, on the spot, of the existence of defects or flaws of conformity in a maximum delay of 24h from the day and the hour of arrival.

The Provier will take note, rectify, have someone rectify (as far as possible) or will compensate the services judged defective in the best delays following the recognition, by the Provider, of the flaw or defect. The reimbursement will be credited on the back account of the Customer or by a bank cheque adressed to the Customer.

The guarantee of the Provider is limitated to the reimbursement of the Services actually paid by the Customer. The Provider cannot be considered responsible nor defaulting for any delay or non-performance because of a case of force majeure usually recognized by the French jurisprudence.

Services provided through the website www.domainedeladombes.com comply with the regulations in force in France.

ARTICLE 11 – COMPLAINTS CONSUMER OMBUDSMAN

Any claim must be addressed in writing or by post. The Provider will do its best to answer without undue delay.

Any and all disputes arising out of or in connection with the purchase and sale transactions entered into pursuant to these general terms and conditions of sale, concerning the validity, interpretation, performance, termination, consequences and consequences thereof, which cannot be resolved between the Service Provider and the Customer, shall be submitted to the competent courts under the conditions of ordinary law.

Consumer ombudsman: according to the provisions of the article L 1612-1 of the French Consumer Code, every client of the campsite is allowed to freely resort to a consumer ombudsman for the purpose of an amicable settlement for a dispute against the owner of the field. The contact details of the consumer ombudsman which the Customer can recourse to are the following: Mediation center CM2C, after a delay of 1 month following the mailing of those emails/couriers. You can fill an online file on the website www.cm2c.net or by post: CM2C – 14 rue Saint Jean 75017 PARIS – FRANCE.

ARTICLE 12 – INTELLECTUAL PROPERTY

The content of the website www.domainedeladombes.com is the property of the Provider and its partners and is protected by the French and international laws relative to intellectual property.

Any reproduction, broadcast, total or partial use of this content is strictly forbidden and is prone to constitue a counterfeiting offence.

Frthermore, the Provider remains the ownen of all the intellectual property laws on the pictures, presentations, studies, drawings, models, prototypes, etc., realised (even upon request of the Customer) for the purpose of the supply of Services to the Customer. The Customer bans itself from any reproduction and exploitation those drawings, models, prototypes, etc.,, without express authorization, written and prior from the Provider which can condition it to a financial consideration. It is the same with names, logos or on a wider scale any graphic representation or text belonging to the Provider or used and broadcasted by him.

Download the general terms and conditions of sale

INTERIOR REGULATION

All campers and shack dwellers are required to comply with the Domaine’s rules and regulations. Failure to do so may result in the termination of the contract.

PEACEFUL STAY: to respect the tranquility of the site, no nocturnal animations (no noise after 10pm). The site is not well suited to the welcoming of a group (parties, birthdays, bachelorette party…) because not appropriate to our equipments and conditions of stay.

The estate will not tolerate drunkenness or violence on site and reserves the right of exclusion in such cases.

2 parking areas (pond and animal park) Only one vehicle per accommodation, to limit traffic, pollution and noise pollution. Traffic authorized from 7 a.m. to 7 p.m. to respect guests’ peace and quiet.

NATURE STAY: Our aim is to alter the estate as little as possible (pond areaforest, wildlife area). The site is very large and therefore partially lit at night . You may come across unmarked steps, holes, gullies, tree branches, roots and so on. It is essential to use a flashlight at night (cell phones are not sufficient) and to be vigilant.

ADVENTURE HOLIDAY: Different types of access to accommodation (staircase, spiral staircase, suspended footbridge, boat, net, etc.) It is essential to wear suitable clothing and footwear. Weather conditions can make access slippery, so please take care.

All activities (treetop adventure park, mini golf, Rosalie, mountain biking, fishing) must be carried out in compliance with the given safety instructions and with the correct use of the equipment (ACCRODOMBES compulsory briefing).

ANIMAL HOLIDAY: On-site 8 animal parks. Residents are allowed to roam freely around the parks. Beware of wild animals = for your own safety, do not put your hands through fences or wire mesh – do not feed. Entering the parks is forbidden. For safety and hygiene reasons, entry to the parks is forbidden during feeding. Customers may be authorized to enter the small farm or aviary only during private visits (in the presence of the caretaker and in compliance with safety and hygiene regulations).

AQUATIC STAY: The swimming pool is reserved exclusively for residents. No paid daily entry for outsiders. Children are the responsibility of their parents. Swimming at night is prohibited. The spa is open to residents and non-residents. Children are allowed in Jacuzzi ( under parents’ responsibility ), but not in the sauna.