Frequently asked
questions

Book today care-free with the cancellation insurance

This one gives right to the cancellation of your booking up until the date of the beginning of your stay, for the following reasons:

• COVID 19 (positive test or in contact with someone positive)
• Other medical reasons (health state not allowing you to move or go in holidays)
• Professionnal reasons
• Personal reasons

Further details:

• More than 8 days before your stay, choose between: the REFUNDING of the stay (without the insurance fees) or a VOUCHER available for 1 calendar year.
• Less than 8 days before your stay, get a VOUCHER of the amounts paid, available for 1 calendar year

This option is to take maximum in the following 48h of your booking, it corresponds to 10% of the price of your stay (without added services)

Without the cancellation insurance, all the reasons above-mentioned can not justify a cancellation of your stay. We invite you to consult theGeneral Terms and Conditions

Yes, we ask 30% of deposit in the 8 following days of the booking, and the balance of the payment 30 days before the beginning of the stay.

Yes, all our availibilities are instantly updated, the research needs to be made with the dates of your stay. Don’t hesitate to call us directly at +33474303232 to get all our availibilities for a particular accommodation.

You can pay with a cheque, a credit card, cash, “chèques vacances” or bank transfer.

The entire team is looking forward to welcome you soon. Our conditions have been studied to garanty you a perfecty safe stay, your health is our priority.

The key handover is madefrom 3pm. According to the new sanitary rules, we cannot give them earlier. But you can absolutely come earlier, in order to enjoy the Domaine. Please notify us if you arrive after 6pm.

Our swimming pool is not accessible if you don’t stay with us. Likewise, the walk around the Domaine and our animal parks are reserved to our residents.

If you come for a day, you will have access to our different activities: treetop adventure park, mini-golf, moutain bike, rosalie, duo bike, bark, fishing, wellness area… You can find more informations on the “activities” page of our website.

The accommodations need to be freed at11am maximum (possibility to take a 3pm check out if the accommodation is not book directly after for 15€, see on spot). You can absolutely stay the entire day on the Domaine and enjoy the activities and the animals after you freed your accommodation.

In unusual accommodations, bed linen are provided and dropped on the bed. However, you have to bring bed linen for your stay in camping accommodations (mobil home, meublé or casahome).

At the Domaine de la Dombes, disconnection is in the spotlight. So, no wifi everywhere around the Domaine! The wifi is only available in the Life Centers: the reception and the bar paillotte.

They are welcome in the campsite: camping pitch, mobil home, casahome and meublé. However, we cannot welcome our friends the animals in our lodges, for matters of hygiene and security. The animal area is forbidden to pets, even with a leash.

It is essential to supply yourself with a flashlight, your toilet bag (towel, shower gel and shampoo), a bottle of water, and a charged cellphone. Pillows and duvets are provided. Think about bringing your credit card for the deposit.

We offer a few familial cabins accessible with children yougner than 2 years old: Ranch, Faons, Sangliers, Prestige, Hérissons, Lutins, Hiboux, Pigeonnier et Sika. We offer a baby bed + a baby chair for rental for 10€ on demand (depending on the stock available).

Under 2 years old the child is free, more than 2 years old the child is considered as an extra person occupying a bed and taking a breakfast.

In camping accommodations, the meublés, the mobil home 4 persons PRM and the mobil home 8 persons can welcome a baby bed.

Brekfast isincluded and delivered in all our lodges in the morning from 8.30am to 9am. It includes bread, butter, jam, honey, chocolate spread, pastry, apple juice and a hot beverage. Breakfast is not included for mobil-homes, meublés and casahomes but can be added for 12€ per person.

We offer on the spot:

• the delivery of dinner basket
• the takeway sale of a 100% local products tasting basket for lunch
• Some drinks and snacks are available at the reception or at the activity pole (crisps, terrine, compote…)

You can brink your own picnic or even prefer to go out to eat in one of the regional restaurant. It’s as you wish!

IMPORTANT: no cooking device is allowed (bbq, plancha, raclette device, crepe device…)

Our gift coupons are valid 2 years from the purchase day. The validity date is written on the gift coupon. The Domaine is open from April to November (depending on the period) but the phone permanence is assured all year long in order to allow you to book. We recommend to book in advance for satudrays evenings (5 to 7 months in advance).

Yes, you can extend the vailidity of a gift coupon for an extra year, for the price of 20€. The extension demand needs to be done in writing before the initial ending date of the gift coupon.

Yes your gift coupon for a STAY, ACTIVITY and WELLNESS can be modified: number of persons, type and range of accommodation, various options. You just have to call us or send us an email and we will see that together. The gift coupon from the PACKAGE category are not modifiable.