Questions
frequent

Book today care-free with the cancellation insurance

This one gives right to the cancellation of your booking up until the date of the beginning of your stay, for the following reasons:

• COVID 19 (positive test or in contact with someone positive)
• Other medical reasons (health state not allowing you to move or go in holidays)
• Professionnal reasons
• Personal reasons

Further details:

• More than 8 days before your stay, choose between: the REFUNDING of the stay (without the insurance fees) or a VOUCHER available for 1 calendar year.
• Less than 8 days before your stay, get a VOUCHER of the amounts paid, available for 1 calendar year

This option is to take maximum in the following 48h of your booking, it corresponds to 10% of the price of your stay (without added services)

Without the cancellation insurance, all the reasons above-mentioned can not justify a cancellation of your stay. We invite you to consult theGeneral Terms and Conditions

Yes, we ask 30% of deposit in the 8 following days of the booking, and the balance of the payment 30 days before the beginning of the stay.

Yes, all our availibilities are instantly updated, the research needs to be made with the dates of your stay. Don’t hesitate to call us directly at +33474303232 to get all our availibilities for a particular accommodation.

You will receive your confirmation of booking or an answer to your internet request under 24h to 48h.

You can pay by cheque, credit card, cash, vacation vouchers, chéquier jeune 01 and bank transfer.

We also accept certain wonderbox offers and cabanes de France vouchers for stays.

The whole team looks forward to welcoming you soon.
Our cleaning protocols are designed to ensure that we can welcome you in the best possible conditions.

Our team is trained in the use of environmentally responsible products.

Keys are handed over from 3pm, but you are welcome to arrive earlier to enjoy the Domaine.
Simply report to reception, where our team will welcome you and provide you with access wristbands, a map and explanations of our offers.

Please let us know if you arrive after 6pm.

Our swimming pool is not accessible if you don’t stay with us. Likewise, the walk around the Domaine and our animal parks are reserved to our residents.

If you come for the day, you’ll have access to accrobranche, mini-golf, mountain biking, Rosalie, Duo Bike, rowing, fishing, SPA…
You’ll find more information on the “activities” page of our website.

Accommodation must be vacated by 11 a.m. at the latest (it is possible to check out at 3 p.m. if the cabin is not rented for €15 (see on site). You are welcome to stay all day on the domaine and enjoy the activities and animals after you have vacated your accommodation.

We don’t do daily entries to the animal parks. The walk around the animal parks is reserved to the residents.

If you come for the day, you’ll have the chance to see our animals if you book one of the following activities:
– Private one-hour visit with an animal caretaker
– Rent a mountain bike, Mono/duo bike or Rosalie to discover the estate while pedaling for 1 hour! More information is available on the “activities” page of our website.

No, it is not possible to visit in order to preserve the tranquility of our vacationers staying at the Domaine and mostly to keep some surprise. Find all the important information on the website and of course our team remains at your disposal by email or by phone for any further details.

At the Domaine de la Dombes, disconnection is in the spotlight. So, no wifi throughout the Domaine !
A wifi point is available at reception only.

We don’t have a charging station for electric vehicles at the Domaine. However, you can find some in supermarkets in the surroundings (approximately 10 minutes from the Domaine).

There is no public transport serving the Domaine. The nearest railway station is in Saint Paul de Varax, 4km away.

We are referenced “Relais étape” on the website of Ain à cheval. You can come with horses at the Domaine. We have a saddlery at your disposal, and we can welcome your horses in our donkeys parks.

You’ll need a flashlight, toiletries (towel, shower gel and shampoo), water bottle and a charged cell phone.

Pillows, sheets and comforters are provided on site.

Remember to bring a credit card for the accommodation deposit.

We have a number of family cabins available for children under 2: the Ranch, Fauns, Wild Boars, Prestige, Hérissons, Lutins, Hiboux, Pigeonnier, Caba’tente and Sika. We offer rental and installation of a cot + high chair for €10 on request (subject to stock availability).

Under 2 years old the child is free, more than 2 years old the child is considered as an extra person occupying a bed and taking a breakfast.

In camping accommodations, Meublés, Casa home, Cas’âne and Casa family can welcome a baby bed under some conditions.

Pets are allowed on our camping pitches, and in our camping accommodations (Meublé de tourisme, Casa home). However, they are not welcome in unusual accommodations. You can walk with your pet around the Domaine, however they are not allowed in the animal area.

Each guest can have only one visitor per day
(e.g.: if you are 3 guests, you can have a maximum of 3 visitors). They must present themselves at reception, indicating the name of the resident, pay a fee of €4/person and pick up a wristband. All visitors under 2 years of age are free of charge.
With this bracelet, visitors have the right to access the Domaine on foot and to go swimming (vehicles must remain in the outdoor parking lot in front of reception).
All visitors must leave the site by 7 p.m. to ensure the peace and quiet of the Domaine for residents.
It is not possible to exceed the maximum capacity of an accommodation or a bare pitch. If this has already been reached, please use the picnic areas to gather together.

• Medieval town of Pérouges (25 km)
• Village of Châtillon sur Chalaronne (20 km)
• Bird Park (18 km)
• Monastery of Brou (19 km)
• Aquatic gardens (32 km)
• Caves of the Balme (44 km)

For more information about the tourist attractions of the surroundings, consult the website Dombes Tourisme.

Breakfast is included and delivered to all our lodges between 8:30 and 9 am. It includes bread, butter, jam, honey, Nutella, pastries, fruit juice and a hot drink. Breakfast is not included for Meublés, Casahome, Cas’âne and Casa family but can be added as an option for €12 per person.

We offer on the spot:

• the delivery of dinner basket
• the takeway sale of a 100% local products tasting basket for lunch
• Some beverages and snacks to buy at the reception (crisps, terrine, water, soda, beer…)
• A bar snack with a large choice on the spot (open during certain periods of the season)

You can brink your own picnic or even prefer to go out to eat in one of the regional restaurant. It’s as you wish!

IMPORTANT: no cooking device is allowed (bbq, plancha, raclette device, crepe device…)

Our gift coupons are valid 2 years from the purchase day. The validity date is written on the gift coupon. The Domaine is open from April to November (depending on the period) but the phone permanence is assured all year long in order to allow you to book. We recommend to book in advance for satudrays evenings (5 to 7 months in advance).

Yes, you can extend the vailidity of a gift coupon for an extra year, for the price of 20€. The extension demand needs to be done in writing before the initial ending date of the gift coupon.

Yes your git coupon in the categories STAYS, ACTIVITIES and WELLNESS can be modified: number of persons, type and range of accommodation, various options. You just have to call directly or send an email in order to see this together.

By subscribing to the fidelity program, you cumulate points which will give you access to discounts for your next stays depending on different levels. More information on that program here.

• By creating your online account (already client? Connect with your IDs on our website)
• Consult the section “my advantages”
• Subscribe to the fidelity program

During your stays, you are going to be able to cumulate points to reach differents levels and benefit from discounts. The levels are the following:

• HORTENSIA: from 1000 to 2500 points; you will benefit from a -5% discount for your next stays
• EPICEA: 2500 to 000 Points; you will benefit from a -10% discount for your next stays
• SEQUOIA: 5000 Points et +; you will benefit from a -15% discount for your next stays

The points are calculated depending on your stays at the Domaine. 1€ = 1 POINT (on the price of the nights only, pre-tax price)

You points will be credited on your account 3 days after your departure. You can consult your points on your online account.

You fidelity card in valid 2 years from the date of your subscription.

The fidelity program is nominative; only one account by person is possible.