Questions
frequent

Book today care-free with the cancellation insurance

This entitles you to cancel your booking up to the start date of your stay in all of the following cases:+.

• COVID 19 (positive test or in contact with someone positive)
• Other medical reasons (health state not allowing you to move or go in holidays)
• Professionnal reasons
• Personal reasons

Further details:

– Case 1: Cancellation D+8 before start of stay : The sums paid for the reservation will be converted into a credit note valid for 1 calendar year or reimbursed at the customer’s request. (Excluding cancellation guarantee). – Case 2: Cancellation between D-8 and D-0 before the start of the holiday: A voucher for the sums paid will be issued and valid for 1 calendar year (excluding the cancellation guarantee amount).

This option is to take maximum in the following 48h of your booking, it corresponds to 10% of the price of your stay (without added services)

Without the cancellation insurance, all the reasons above-mentioned can not justify a cancellation of your stay. We invite you to consult theGeneral Terms and Conditions

Yes, we ask for a 30% deposit within 8 days of booking and the balance of the stay no later than 30 days before your arrival.

Yes, all our availabilities are updated instantaneously, the search is done according to the date of stay or via the lodge page according to the cabin. Don’t hesitate to call us directly at 0474303232 to make your reservation together.

You will receive your booking confirmation or a reply to your internet request within 24 to 48 hours. Always check your junk/spam mail.

You can pay by cheque, credit card, cash, vacation vouchers, ANCV Connect and bank transfer.

We also accept certain Wonderbox offers and Cabanes de France vouchers for stays.

The whole team looks forward to welcoming you soon.
Our cleaning protocols are designed to ensure that we can welcome you in the best possible conditions.

Our team is trained in the use of environmentally responsible products.

Keys are handed over from 3pm , but you are welcome to arrive earlier to take advantage of the Domaine.
Simply report to reception, where our team will welcome you and provide you with access bracelets, a map and explanations of our offers.

All arrivals after 6pm must be notified to reception so that we can organize your arrival together.

Our swimming pool is not accessible if you are not staying with us. Neither are walks around our estate or to our animal parks. This is reserved for people with a reservation.

If you come for the day, you’ll have access to accrobranche, mini-golf, mountain biking, Rosalie, Duo Bike, rowing, fishing, SPA…
You’ll find more information on the activities page of our website.

Accommodation must be vacated by 11 a.m. at the latest (it is possible to check out at 3 p.m. if the cabin is not relet for €15 (check with reception on site).

You are welcome to stay all day on the estate and enjoy the activities and animals after vacating your accommodation.

We don’t offer day passes like the zoos. The animal zone and the rest of the estate are reserved for people with a reservation.

If you come for the day, you’ll have the chance to see our animals if you book one of the following activities:
– Private visit with an animal keeper. – Rent a mountain bike, Mono/duo bike or Rosalie to discover the estate while pedaling for 1 hour. – Escape Quest: discover the estate through a treasure hunt full of enigmas. More information is available on the activities page of our website.

No, it is not possible to visit in order to preserve the tranquility of our vacationers staying at the Domaine and mostly to keep some surprise. You’ll find all the relevant information on our website, and of course our team is at your disposal for any further details you may require.

At the Domaine de la Dombes, disconnection is in the spotlight. So, no wifi throughout the Domaine !
A wifi point is available at reception only.

We don’t have a charging station for electric vehicles at the Domaine. However, you can find some in supermarkets in the surroundings (approximately 10 minutes from the Domaine).

There is no public transport serving the Domaine. The nearest railway station is in Saint Paul de Varax, 4km away.

We are referenced “Relais étape” on the website of Ain à cheval. You can come with horses at the Domaine. We have a saddlery at your disposal, and we can welcome your horses in our donkeys parks.

It is essential to bring a flashlight, toiletries (towel, shower gel and shampoo), a water bottle and a charged cell phone.

Pillows, sheets and comforters are provided on site.

Remember to bring a credit card for the accommodation deposit.

We have a number of family cabins available for children under 2: Iris, Ranch, Faon, Sangliers, Clairière, Prestige, Hérisson, Lutin, Hibou, Pigeonnier, Marcassin, Caba’tente and Sika. We offer the rental and installation of a cot + high chair for €10 on request at the time of booking (subject to stock availability).

Under 2 years old the child is free, more than 2 years old the child is considered as an extra person occupying a bed and taking a breakfast.

In camping rentals, the Meublés, Casas and Hekipia ranges can accommodate an umbrella bed under certain conditions.

Pets are allowed on our bare pitches and in our camping accommodations (Meublé de tourisme, Casas, Hekipia). However, they are not allowed in our self-catering accommodations. Your pet’s vaccination certificate must be up to date. You can walk with your pet on a leash on the estate, but they are not allowed in the animal area.

Each guest can have only one visitor per day. (E.g.: if there are 3 of you staying, you can have a maximum of 3 visitors). They must present themselves at reception, indicating the name of the resident, pay a fee of €4 per person and pick up a wristband. Visitors under 2 years of age are free of charge.
With this bracelet, visitors have the right to access the Domaine on foot and for swimming (the vehicle must remain in the outside parking lot in front of reception).
All visitors must leave the site by 7pm to ensure the peace and quiet of the Domaine for those staying on site.
It is not possible to exceed the maximum capacity of an accommodation or bare pitch. If you have already reached this capacity, please use the picnic areas to gather together.

• Medieval town of Pérouges (25 km)
• Village of Châtillon sur Chalaronne (20 km)
• Bird Park (18 km)
• Monastery of Brou (19 km)
• Aquatic gardens (32 km)
• Caves of the Balme (44 km)

For more information about the tourist attractions of the surroundings, consult the website Dombes Tourisme.

Breakfast is included and delivered to all our lodges between 8:30 and 9 am. It includes bread, butter, jam, honey, pastry, fruit juice and a hot drink. Breakfast is not included in the Meublés, Casa and Hekipia ranges , but can be added as an optional extra for €12 per person.

We offer on the spot:

• the delivery of dinner basket
• takeaway sales of a 100% local produce tasting session
• sale of drinks and snacks at reception (chips, terrine, water, soft drinks, beer, etc.)
• A snack bar with a wide choice of snacks (open at certain times of the season)

You can brink your own picnic or even prefer to go out to eat in one of the regional restaurant. It’s as you wish!

IMPORTANT: no cooking device is allowed (bbq, plancha, raclette device, crepe device…)

Our gift vouchers are valid for 2 years from the date of purchase. The validity date is written on the gift coupon. The Domaine is open from April to November (depending on the period) but the phone permanence is assured all year long in order to allow you to book. We recommend booking in advance for availability on a Saturday evening (6 to 8 months in advance).

Yes, you can extend the vailidity of a gift coupon for an extra year, for the price of 20€. The extension demand needs to be done in writing before the initial ending date of the gift coupon.

Yes, your gift voucher in the category HOLIDAYS, ACTIVITIES and WELLNESS can be modified: number of people, type and range of accommodation, various options. Just give us a call or send us an e-mail to discuss your requirements.

By subscribing to the fidelity program, you cumulate points which will give you access to discounts for your next stays depending on different levels. More information on that program here.

• By creating your online account (already client? Connect with your IDs on our website)
• Consult the section “my advantages”
• Subscribe to the fidelity program

During your stays, you are going to be able to cumulate points to reach differents levels and benefit from discounts. The levels are the following:

• HORTENSIA: from 1000 to 2500 points; you will benefit from a -5% discount for your next stays
• EPICEA: 2500 to 000 Points; you will benefit from a -10% discount for your next stays
• SEQUOIA: 5000 Points et +; you will benefit from a -15% discount for your next stays

The points are calculated depending on your stays at the Domaine. 1€ = 1 POINT (on the price of the nights only, pre-tax price)

You points will be credited on your account 3 days after your departure. You can consult your points on your online account.

You fidelity card in valid 2 years from the date of your subscription.

The fidelity program is nominative; only one account by person is possible.